Legal Policy

Privacy Policy

Last Updated: July 1, 2026 | Governed by the Information Technology Act, 2000 and IT (Amendment) Act, 2008

3.1 Introduction

Bombay & Beyond, operated by Avisha Healthcare LLP, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit bombayandbeyond.in or make a purchase from us.

3.2 Information We Collect

We collect the following categories of information:

  • Personal Identification: Name, email address, phone number, date of birth
  • Shipping & Billing Information: Delivery address, billing address, PIN code
  • Payment Information: Processed securely via third-party gateways; we do not store card details
  • Device & Usage Data: IP address, browser type, pages visited, time spent on site
  • Communication Data: Emails, chats, or calls made to our customer support team

3.3 How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders
  • To communicate order status, shipment tracking, and delivery confirmations
  • To provide customer support and resolve disputes
  • To send promotional communications (only with your consent)
  • To improve our website, products, and services
  • To comply with legal obligations

3.4 Data Sharing

We do not sell or rent your personal data to any third party. We may share your information with:

  • Logistics and courier partners (for delivery purposes only)
  • Payment gateway providers (for secure transaction processing)
  • Technology and analytics service providers (under strict confidentiality agreements)
  • Legal and regulatory authorities when required by law

3.5 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Transaction records may be retained for up to 7 years for accounting and tax compliance purposes.

3.6 Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

3.7 Cookies

We use cookies on our website. Please refer to our Cookie Policy (Policy 6) for detailed information.

3.8 Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

3.9 Contact

For any privacy-related queries or to exercise your rights, please contact us at:

Email: info@bombayandbeyond.in